A2  Unit BS4

Business Analysis -

People in Organisations

Section Title

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Past Paper Questions

Activities

Employer/employee Relations.

Changing working practices and the

role of trade unions. Industrial action.

Methods of resolving disputes and the role of ACAS

Employee participation – methods of

increasing participation. Control versus empowerment.

Measures of Performance: Non-Financial

Shortages and surpluses of labour –impact on remuneration.

The minimum wage

Effective communication in the workplace.

Importance and methods of measuring the effectiveness of human resource policies.